Customer Testimonials

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Google Feb 6, 2025

Customer service was amazing! Saleman was great and so was the finance guy.

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Google Feb 6, 2025

Tonya is awesome!

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Google Feb 5, 2025

Had a excellent and very professional experience with C.Gabus ford! What started as a very negative experience with my insurance provider turned into a very positive as soon as C.G.ford got involved! Thanks to all involved in repairing my ford edge! Special thanks to Ben (service manager?) for putting me at ease with my situation and keeping me 100% informed.

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Google Feb 3, 2025

Was not pushy and never failed to answer questions as I thought about different options

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Google Feb 3, 2025

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Google Feb 3, 2025

Kept me updated on progress let me know problem that came up other than original friendly shuttle drivers took me to and from I was quite impressed

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Google Feb 3, 2025

I have a 2023 F150 platinum that I purchased toward the end of the pandemic without a heated steering wheel. I was told by two dealerships that it couldn't be added. Robert at Charles Gabus Ford took the time to do some research and ultimately he was able to put it in for me. Great service really appreciate it.

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Google Feb 3, 2025

I highly recommend Dave and Charles Gabus to anyone looking for a new or used car. Their staff is dedicated to helping customers find the perfect car for their needs.I recently purchased a 2025 Ford Escape from Charles Gabus and am extremely satisfied with my experience. Dave was knowledgeable and helpful, going above and beyond to ensure I found the perfect car for my needs, including the specific color I wanted. He was patient throughout my decision-making process. I highly recommend Dave and Charles Gabus to anyone looking for a new or used car. Their staff is dedicated to helping ...

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Google Jan 30, 2025

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Google Jan 30, 2025

Got my ford explorer right in replacing LED back passenger light. Got me back on the road. Awesome customer service.

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DealerRater Jan 29, 2025

We had to have our car towed in with an unexpected problem. Repairs were done quickly, service staff quite pleasant

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Google Jan 28, 2025

Service writer, Adam, really did a great job, we needed tires and Adam looked all over trying to find tires before we left on a road trip. Thanks Adam!

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Google Jan 27, 2025

Gabus is the only place I go. They are trustworthy & let you know what if will cost ahead of time before they do anything. Ben Howe is the one I work with the most, would highly recommend him!

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Google Jan 22, 2025

Purchased another great vehicle at Charles Gabus Ford. They are great to deal with! Very accommodating! Everyone very pleasant and caring to make sure you are happy with your purchase.

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DealerRater Jan 21, 2025

Anthony Graham helped me out a lot. I would recommend him to anyone. Thank you.

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Google Jan 21, 2025

I won't buy a car anywhere else. Eric is the best salesperson I've ever worked with - not pushy, very honest and no bs. He cares about his customers, is knowledgeble and goes the extra mile. My experience with the Service Department has been excellent too. Great communication and they do good work. If you're looking for a vehicle, you won't regret talking to Eric at Gabus.

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Google Jan 21, 2025

Thankful Mike helped get the traction signal light fixed, noticed a misalignment, and got that taken cared of too.

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Google Jan 20, 2025

Great Customer service with a terrific staff.

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Google Jan 20, 2025

Todd Dishman and Tyler went above and beyond to find me the exact truck I wanted and then beat the surrounding dealers pricing! I was very pleased with the experience and their customer service.

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Google Jan 18, 2025

Excellent people. Excellent service. Highly recommend

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Google Jan 16, 2025

The handling of the service call was very good both with the echanic's work and the handler.

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DealerRater Jan 15, 2025

I have bought from Gabus over the years and always been a great experience dealing with the the folks there especially Marty Austin

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Google Jan 15, 2025

Awesome dealership! The staff and my salesman Josh was fantastic. I highly recommend!

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Google Jan 14, 2025

The staff at Charles Gabus is attentive, courteous and knowledgeable. The work that they do is outstanding.

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Google Jan 13, 2025

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Google Jan 9, 2025

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Google Jan 8, 2025

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Google Jan 7, 2025

Jeffrey Turner was very helpful. Great guy and a straight shooter. You know what you get!

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Google Jan 7, 2025

The best dealer in the Des Moines area. I have bought several vehicles here and they are always on point and get you what you need. Highly recommended !

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Google Jan 6, 2025

Bought a Bronco Raptor and very happy with Filip our sales person and the entire crew!!!

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Google Jan 6, 2025

We were in town for my husband's surgery a day ahead of storms in Mt Ayr area. The Ford truck showed a low tire so we tried to air it up without success. Called Charles Gabus and explained att 4:30 pm Saturday. Even though service was closed they aired all 4 tires for us. We've bought our last 3 new F-150 trucks here and always have great service. We'd have been in trouble without their help. So appreciated.

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Google Jan 5, 2025

I have always been a fan of Ford trucks. This is my 4th ford truck, and I love it. The people at Gabus Ford were really nice and always explained things in detail if you did not understand something.

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DealerRater Jan 4, 2025

Excellent assistance, quick, helpful, can’t find anyone better than him, I am happy to have him helping me for this transaction. Thank you 😊

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Google Jan 3, 2025

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Google Jan 3, 2025

The pleasure to work with Josh a great deal from start to finish

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Google Dec 31, 2024

Michael, in service, exemplifies "customer service", going above and beyond to not only fix/repair the issues but making phone calls on my behalf and putting the customer (me) first!

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Google Dec 31, 2024

The service guy talked us into spending $600 to get the maintenance done with the miles that was on my vehicle. We drove 1300 miles the following week without any issues. It’s a 2020 Edge.

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Google Dec 31, 2024

Got an oil change. They rotated the ties too. Quick, great job Ford!

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DealerRater Dec 28, 2024

I was pleased with the service. If everyone was prompt. They kept me informed of all decisions. I will come back.

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Google Dec 27, 2024

We brought our car for bodywork and Denny and his crew did a marvelous job Highly recommended for you to get your work done there

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Google Dec 25, 2024

I had my Kia fixed in the body shop. They were very helpful and timely.

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Google Dec 25, 2024

Service was awesome spot on. Body shop. There's no communication between The Body Shop management and customers. I give The Body Shop a rating of one star.

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Google Dec 21, 2024

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Google Dec 21, 2024

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Google Dec 21, 2024

Excellent service from Gabus Ford Mobile. Thanks to the Technician, John.

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Google Dec 20, 2024

Eric made picking my new car so easy! Thank you!!

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DealerRater Dec 20, 2024

We were very pleased with the vehicle that we bought. David Geyer was very accommodating, even when we did a spur of the moment to go look at a new SUV. We took a test drive, and he explained all of the new features this car was equipped with. We purchased it that day, and Britton went over all the technology with us. He was very thorough and answered all of our questions. This is the second vehicle we have bought with Charles Gabus, and we are always pleased with their service and their attention to details. We will be ...

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DealerRater Dec 20, 2024

The 5 star rating says enough, I am not writing anymore than this. Xxxx. Xxxx

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Google Dec 19, 2024

Had a recall on my Ford Edge, a technician came to my home and completed repair in 20 mins. Too Easy

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DealerRater Dec 19, 2024

I would recommend doing business with Charles Gabus to anyone! Mr. Filip Flores was amazing and worked well to find a vehicle for me! 10/10 recommend

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Google Dec 19, 2024

Servicing my '22 Escape was done on schedule with no problem, very timely & professional. All employees very courteous. Enjoyable experience.

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Google Dec 19, 2024

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Google Dec 18, 2024

They were great with their costumer service and repairing my car!!!

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Google Dec 18, 2024

Very helpful and courteous during everything

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Google Dec 13, 2024

Good work

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Google Dec 13, 2024

Always wonderful to work with the team here. Especially Mr.eric

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Google Dec 13, 2024

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Google Dec 13, 2024

Jeff Turner will handle all of my future car business. Leasing my Ford vehicle was an A+ experience. Jeff's seasoned professionalism and excellent communication skills, both listening and answering questions, helped me make the right decision. I trust Jeff, and if you're looking for a vehicle, I highly recommend reaching out to him and the team at Charles Gabus Ford.

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Google Dec 13, 2024

In and out and got what I wanted with the right price.

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Google Dec 13, 2024

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DealerRater Dec 8, 2024

Large and very comfortable lounge for customers. Friendly staff and courteous. I had an oil change. And will bring my SUV back for any service I need done.

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Google Dec 7, 2024

Everything went smoothly. No pressure. Good quality vehicle. Found the right monthly payments. I will return for my next vehicle. Thanks to everyone! Dave Allbee

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Google Dec 5, 2024

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Google Dec 3, 2024

We visited multiple dealers prior to making our decision on which vehicle to purchase. So it's not surprising to learn that all dealerships are not the same. Charles Gabus exceeded our expectations and I say this not because we purchased our vehicle through this dealer, but for many other reasons: 1) extremely knowledgeable sales associate (Jake Longden) ... knew all the features of the truck we were looking at ... his type of experience is hard to find. 2) extremely knowledgeable sales manager (Tyler Rainey) ... described dealer's cost and our proposed cost in very clear and easy to understand terms ... I felt ...

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Google Dec 1, 2024

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Facebook Nov 30, 2024

They helped me find the perfect truck. Also the service department is fantastic. Had one less than great experience with the parts counter. But overall I’d definitely buy another vehicle from Gabus.

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Google Nov 29, 2024

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Google Nov 28, 2024

Great service department. Fast friendly and curious. Keep me informed and did a great job on my truck

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Google Nov 28, 2024

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DealerRater Nov 28, 2024

Great service from our salesman Jeff Turner and the entire team. Will recommend this dealership to all my friends and family looking for a new or used vehicle. Very friendly and knowledgeable with no high pressure sales. Will be buying all my future vehicles here!!!

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Google Nov 27, 2024

Josh was wonderful! He helped me throughout the whole process and made everything quick and easy to understand. I am very excited about my new purchase. Highly recommend Charles Gabus and Especially Josh C.

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Google Nov 26, 2024

We had a great car buying experience at Charles Gabus Ford. Initially, we found many options for our new car on the Internet. Steve Sanders is real professional. Randall Hines handled all of the fine details of the deal in a positive manner. Tanner took me through all the functionality of the 2025 Ford Explorer and gave me the confidence I needed to drive away a very satisfied customer. Well done Charles Gabus staff!!

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Google Nov 26, 2024

Charles Gabus Ford is the greatest car buying experience I have ever had and would recommend Jeff Turner salesman and the rest of the team in Des Moines, Ia to anyone looking to buy a new or used vehicle. No high pressure sales and an excellent experience. Thank you all!!!

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Google Nov 26, 2024

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Google Nov 25, 2024

Everyone communicates often with you about your service visit.

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Google Nov 25, 2024

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Google Nov 23, 2024

I have been to my far share of dealerships and I have always been very disappointed in my experiences and always walked out feeling I was scammed in some way. I can honestly say that Jeffrey did not in any way make me feel that way. In fact it felt like I was talking to an old friend I have not seen in many years. He went over every detail and answered every question with honestly and integrity. His character amd personality is what this world is missing these days. I would Highly recommend going to Charles Gabus Ford on ...

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DealerRater Nov 22, 2024

Did what I wanted and informed me of issues needing addressing Personnel were very friendly

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DealerRater Nov 22, 2024

My vehicle servicing was completed quickly and very professionally including a video of my vehicle inspection. Very courteous staff

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DealerRater Nov 22, 2024

After the repair on our expedition there was a wire that was pinched. A year later it was noticed. The body repair team took care of it. Appreciate the manager's response!

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DealerRater Nov 22, 2024

Expensive as all dealerships are butI am very satisfied with their service and they did so in a timely manner.

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Google Nov 21, 2024

Excellent service and they take me home while servicing my car and delivering it to me when they're done. Now that's service.

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Google Nov 21, 2024

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Google Nov 20, 2024

Very fast and reliable service

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Google Nov 19, 2024

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Google Nov 18, 2024

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Google Nov 18, 2024

We just purchased a new Bronco from Charles Gabus Ford. We could not have received better service from everyone that works there from the receptionist to the techs to the used vehicle manager to the salesman to the manager of the dealership. They were all a pleasure to work with. Our salesman (Mark Wood) was GREAT to work with and we highly recommend him. If you are in the market for a Ford vehicle this is the place to go.

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Google Nov 16, 2024

Ben Howe knew I needed to get in and out fast. Drove from Texas on way to a funeral. He got me in and out quickly. I appreciate the fast service

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DealerRater Nov 15, 2024

They picked up serviced called me & returned my car all ready to go all good

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Google Nov 14, 2024

Great experience working with Mark Wood. He was very knowledgeable about the truck I was looking at. No pressure sales approach.

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DealerRater Nov 14, 2024

Service was perfirmed in a timely manner. Advisor was quick to greet me and get car in for appt.

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Google Nov 12, 2024

Anthony was fantastic to work with! Would definitely buy from again. Found us the perfect vehicle and went the extra miles to get it. Thank you Anthony

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DealerRater Nov 10, 2024

Very professional and friendly. All questions answered and the exact vehicle needed arrived. Above and beyond service without pressure

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Google Nov 10, 2024

Great people to buy a car from. I told them what I wanted in a car and what I didn't want. They didn't try to talk me into anything else. Hassle free.

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Google Nov 9, 2024

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Google Nov 8, 2024

The Service Department and Collision Repair Departments at Charles Gabus Ford are top notch! Every single time I have had my car or my daughter’s car serviced have been so easy, professional, courteous, timely and reasonable. Having pick up service is so very helpful and no more stress about how I am going to fit the services while working. The video of service is so cool and the actually show you underneath your car and motor what they are looking at! Each of my cars have been in collision department and it’s flawless! Charles Gabus is the absolute ...

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DealerRater Nov 7, 2024

Very professional and nice. We worked with Eric and he was friendly and made answered all our questions. Very pleased.

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DealerRater Nov 6, 2024

They do a good job of looking after my car and me with a professional attitude

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Google Nov 6, 2024

A very friendly, knowledgeable, and helpful staff! We ordered a new truck for the shop and all questions were answered and extra features added. Our new go-to dealership

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Google Nov 5, 2024

Bought my ‘21 Ford Bronco Sport in October of ‘21 and got a great deal on it! Since then have had great experience at the dealership and always grateful for the friendly staff and my service advisor who is very knowledgeable. I will not go to any other Ford dealership, even one closer to me. I’d rather drive further for a better experience!


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