Customer Testimonials
This is the second vehicle we have purchased from Gabus. Once again it was a smooth, quick and friendly sale. They are definitely my go-to for vehicles.
Great experience! This team knows what they are doing! Got a great car at a great deal
Traded in one vehicle for another. Sales man did a great job of showing me the inventory and not pressuring me to buy. Could have been a little more knowledgeable but overall did a great job.
Parts department was phenomenal! I had to come all the way from Omaha looking for a valve cover for my 2018 Ford Focus, I called ahead and said I would be there in 2 hours and they had the part ready to go!! THANK YOU, CHARLES GABUS!!
Fast service . Got it fixed the first time. They are almost two hours away but i stillhave the truck back faster than if i took it local
A great and complete service center
Fast service, fair prices.
Great service and people who really care about there work in a way that many other companies don’t.
Staff was very helpful, friendly and professional. Without an appointment they were able to help with my battery problem the same day/hour.
My first time at Gabus because I just moved to DM. Quick & friendly service! I had an oil change and replaced cabin filters.
Great group from Charles Gabus Ford who were volunteering at the annual pre-winter car check event.
Another free oil change! That was one of the most valuable promotions Gabus ever offered. Too their credit, they promoted it for probably 10 years or more, and in the ensuing years since stopping, they have honored the program without flinching. I'm sure Charles is proud!
I couldn’t have asked for a better service experience at Charles Gabus Ford! From Mike, my service coordinator, to Evan, my technician, both provided exceptional service and went above and beyond. As a flight attendant with a crazy schedule, arranging vehicle service can be challenging. Mike helped me find a date that worked, kept everything convenient with a link to make my payment, and even arranged to have my vehicle delivered safely and securely to my driveway while I was away on a trip. That level of care was absolutely amazing! I also truly appreciated Evan’s detailed video ... Read More DealerRater - Nov 2, 2026
Sales (my guy was Eric) and service were top notch, highly recommended, all around at Charles Gabus Ford
Staff is very friendly and service was excellent, as it always is. Comfortable waiting area with fresh coffee.
Ben was very helpful. I greatly appreciated having it delivered to my house. The mechanic found some other important problems. This is a 2008 Focus, but is driving like new.
By far the best dealership to work with answered all the questions and made sure it was the right vehicle for my needs
Appreciate the service your employees offer. From the very nice service person to the employee taking the payment. Customer service top notch. Denise
Excellent work completed by the service staff with a top notch service advisor who has a great understanding of customer care
I arrived for my oil change 30 minutes early and was still able to get the car serviced right away which was really helpful. I have always been very happy with Charles Gabus when I go there.
Was nice to have Mike pick up my Ford Edge at my home and take it back to the shop for repair. Mike D. told me when arranging the appt that pick up advice was available. Everything turned out well. Appreciate the good service Charles Gabus provides for me. 😊
Great experience of finding and choosing my new vehicle. Dealer was very knowledgeable and understanding with many questions that I had. They did a great job to have a quick turnaround with a new vehicle that just got to their lot. I would return in the future for other vehicle needs.
Worked with Jake, he was very knowledgeable and kind! We were able to get our new vehicle and some!! Would 100% recommend!!
Even though my issue with my 2026 Escape lift gate only worked for one day the staff listen to me and tried to fix it
I brought my car in for its 6-month check-up, oil change, etc. I left feeling very pleased with every person involved and the service rendered!
⭐ 1 Star — Questionable Service Recommendations and Dismissive Management
I recently brought my 21-year-old daughter’s 2025 Ford Bronco Sport to Charles Gabus Ford for its second oil change at 15,340 miles. Within four minutes of dropping it off, I was told the technician recommended replacing both the engine and cabin air filters.
I declined and inspected both filters myself when I got home. Both were remarkably clean, with minimal dust and no obvious reason for replacement. I’ve attached photographs so others can judge for themselves.
For perspective, Ford recommends replacing the cabin filter at 20,000 miles and the engine filter at 30,000 miles under ... Read More Google - Oct 16, 2026
Everything went very smoothly and service staff was friendly and professional.
Staff was friendly. Nice inventory to choose from. Website was accurate on availability and pricing. I was very perturbed by the fact that the $500 MANDATORY payment covering your clearcoat on the paint was not brought up until I was signing on the contract which added $500 to the cost of this transaction from what your website says the pick up will cost. If that’s aMANDATORY addendum to your pricing, I don’t know how you don’t have to include that in the price of the vehicle and you wait until I’m signing the contract to bring it up.
Didn’t waste time. We had a good deal made and was off premise with my new truck in less than 2 hrs
Great service very nice staff and they are very knowledgeable and fast to get scheduled
Josh was great to work with! Prompt and easy to work with
They were very courteous and there was no pressure. We gat a fair deal on our trade in even though it was in a little bit of rough shape. They took the time to explain all of the car’s features. I would recommend them to anyone looking to trade in a car.
I was treated very good. They answered all questions and gave quotes before work was done. Even though I thought the cost was way high for what was done,they did not try to sell me on parts not needed as other dealers have done.
Very pleasant and professional getting my car scheduled when I need service, and answer my questions about car care, and advice and recommendations on best approaches to my vehicles needs
This is a great place to do business. Appreciate the prompt answers to my many questions.
Works had to please customer with maintenance. In addition, service advisor Michael is knowledgeable and committed to keeping time commitments in addition to good maintenance
I was very pleased with the work Charles Gabus Ford did on my Ford f my Focus. I would recommend their body shop to anyone that needs repairs done to their vehicle. it was done in a timely manner and very reasonably priced also they work directly with my insurance company.
Great experience. Professional, thorough, and easy to work with. They asked the right questions to figure out what was going on with my car and didn’t overcharge. Would definitely recommend!
Very happy with our experience and the customer service provided to us. No question was left unanswered- no pressure in buying- was thoroughly educated about everything our new truck has to offer and the process was much quicker than other dealerships we have bought from. Josue was our salesperson and highly recommend him!
Great experience at Charles Gabus Ford😊
Great experience as usual as parts were on hand and put in very quickly.
I give this dealership hands down the best experience I’ve had with a service department with Tonya being prompt right out to the payment and shuddle service and everyone’s kindness best service experience I’ve had!
Bought a 2024 F 250L Lariat w/ 58k miles at a dealer in Omaha. Couldn’t find anything in central Iowa like this truck that I wanted. However, fortunately, it’s Gold certified, and there were several pricey problems to be fixed under warranty. The power mirrors were not functioning properly and there was a problem with a side window electrically and there was a missing air dam on the front end. Had all the work taken care of at Charles Gabus Ford and they were professional, friendly, and moved things along quickly. The departments worked well together as I had ... Read More Google - Sep 25, 2026
The other morning, I had a piece of metal in my back left tire. I was not far from our Ford dealer where we normally take our vehicles. They got it patched quickly and I was on my way.
Professional, experienced, and timely. We have purchased four vehicles from Charles Gabus Ford over the years and have been very satisfied with both sales and service. The nationwide service network provided by the Ford motor company has allowed us to have our vehicles serviced in a timely manner, even while traveling on extended trips out of state. Cannot recommend them enough.
Highly recommend Charles Gabus Ford I've purchased two trucks from them now and they were amazing to deal with did deal mostly through text and overall great experience
Body shop did an outstanding job. Highly recommend their work. Done promptly and kept us well informed. Thanks for a great experience.
Made the buying experience very simple, staff was very nice to work with.
This review pertains ONLY to Gabus body shop. I’m a Progressive insurance customer. Gabus is a preferred shop for Progressive. I had a minor accident hitting a deer. I’ve been without my vehicle for 5 weeks now. At week 4 they contacted me to pick up the vehicle. Upon arrival to the shop the repairs were not completed correctly. Hood still bent, chrome loose in the grill, missing parts, and passenger mirror not involved in the accident was visibly loose. After having to point out multiple issues to Ed and calling Progressive the vehicle was left to be corrected. In ... Read More DealerRater - Sep 21, 2026
Good except the price for extended warranty a bit much nothing more to say at this time.
Great service as have serviced several vehicles for several years including Ford Fusions and Escape.
Great dealership just bought my second vehicle from them Kevin was a great salesman and they make the whole process painless. Highly recommend this dealer
Quick but very informative rundown of all bells and whistles of the operation of the vehicle. Friendly and knowledgeable sales team.
They keep me up-to-date when my vehicle is ready for service, when recall parts are in and can be completed. Courteous and professional every time.
Salesman was very pleasant and was not pushy. We had a good experience with the whole process.
Always a pleasure working with eric and the dealership. They always work with me the best they can. Highly recommend purchasing a vehicle with them.
Very good customer service. Nothing was hidden, everything was what they said it would be. Up front and very personable employees. Best experience I have ever had at a dealership
Exceptional Service, trade value, and vehicle price.
I love coming to Charles Gabus Ford. The staff is always very friendly and great. When I got my new car the salesman who assisted me was very nice and helped me find a car within my range. Could not have a better service than what I had years ago and on Friday.
Couldn’t have asked for a better experience, worked with us over text, calls, and in person making it as easy as possible. Couldn’t have got a better deal or customer service.
I used the mobile service tech and it was very convenient. They came and did the service in the parking lot at my office.
I was impressed with the thoroughness and efficiency of the service department at Charles Gabus Ford starting from the moment I pulled in. The addition of the video from the service Tech was something I very much appreciated
Excellent service and very knowledgeable salesman, Filip! He answered every question we had about the Bronco Sport.
Haven't been ro this dealership for several years. Pleased with the current service advisor and recommendations made. Appointment time was convenient so I was in and out in a timely fashion. Will use their services again.
After receiving notice that my vehicle was subject to a Ford recall, I called the dealer close to where I live. Unfortunately, I could get past the automated answering service. I gave up and called Gabus, I not only got through right away and was able to talk to a live person, but they volunteered to come to my house and do the work. They arrived promptly as scheduled, and completed the work without any interruption to my day.
The Charles Gabus Family is always friendly and truly concerned about what it is you may need at that moment.
Charles Gabus Ford lived up to the dealership we thought it was - very courteous, friendly and knowledgeable, we would recommend them to anyone. Made buying our truck easy
Great customer service!! Very knowledgeable staff! Everyone is very helpful and explains everything very well to you!
They got me in right away. They kept me abreast of where they were on my vehicle and soon as it was done, my man was back there. Tell me it was ready for me to go and wish everyone was friendly, polite, courteous the dealership is very clean the people there working there are amazing yeah Charles Gaviis is my dealership.
passing through from out-of-state and had a car issue. they fixed it quickly, were upfront about their pricing, and Ben made the experience less stressful than it could have been.
Knowledgeable caring employees who have a good attitude and do their best to help you
The buying experience was excellent. Jeff and Josh were very attentive to our needs and stayed with my wife and we throughout the entire process. They took the time to understand our needs and wants and presented the best options for our new vehicle. The experience surpassed my expectations. My interaction with Jeff and Josh was unbelievably better than another area Ford dealer I visited. Thank you to Charles Gabus Ford for our new Ford Ranger.
The communication was great from start to finish. I live 500 miles away so they were very patient with me! I would buy from them again.
I had a great experience working with Steve Sanders! This was my first time with Ford and leasing a vehicle, and Steve made the entire process feel seamless and low-pressure. He was knowledgeable, helpful, and made everything incredibly easy. Huge thanks to Steve for getting me into an awesome Bronco! I highly recommend working with him! ⭐️⭐️⭐️⭐️⭐️
Clean,Honest Great Service,always Freindly staff.Things are getting more expensive for service,Repairs.
Great people everyone has been very helpful and curtious to me. I have always used Gabus ford.
Just picked up my dream car, a Ford Mustang, from Charles Gabus Ford! 🤩 The whole experience was fantastic, super smooth and stress-free. Everyone there was so friendly and helpful, making sure I found exactly what I was looking for. I can't wait to hit the open road and feel that power! 🛣️ Definitely recommend checking them out if you're in the market for a ride. #FordMustang #CarGoals #HappyCustomer #CharlesGabusFord
We had an incredible experience working with Josh Christensen at Charles Gabus Ford! We’ve now purchased two Ford Maverick pickups from Josh, and we couldn’t be happier with the service we’ve received.
My husband is very much old-school when it comes to vehicles and does his homework on every aspect of a purchase. Josh can absolutely “cut up” with him, talk vehicles, and keep up with all the details — which means a lot to us! On my end, I’m much more of an email-and-text person, and Josh has been exceptional at communicating that way. He responds ... Read More Google - Aug 27, 2026
Service advisor didn’t know what services should be done for my truck. Then he forgot I was there waiting. Check engine light came on days after they did the work and then he wants to charge me another $500 diagnostic fee to get it fixed. Horrible customer service on this trip.
I’ve had many dealings with Charles Gabus Ford over the past 10 years with the purchase and service on my truck, I’ve been very happy with the level and quality of service, and would highly recommend them.
Extremely friendly dealership, as well as very prompt to get back and answer any questions that I had the Truck was exactly what they said it was. It was an excellent shape and basically mint condition and when I flew up to Des Moines, Iowa, the paperwork and my test drive literally took less than an hour, and I was on the road . I am definitely getting up there in age and have purchased many many vehicles from dealerships and I have to say this is probably the best. experience at a dealership that I’ve received. I would highly ... Read More DealerRater - Aug 16, 2026
I think you should go to a dealership. Next go to Charles Gabus. You will have a fantastic experience at Charles Gabus. You will undoubtedly understand the difference. The knowledge. The help. Thank you for making my purchase experience fun.
Scheduled service on the Ford app was so easy. Always excellent service at Charles Gabus Ford, reasonable rates and advice.
I took it in. They took me home. They called me kept me informed it was gonna be the next day but they come back to get me when it was done which was fairly early in the day. I also got $100 refund that I had paid them that they found out I didn’t need to. So they’re sending me a check. I have always been treated like they cared about any problems that I had and they were always pretty quick to get something taken care of.
A Completely Unprofessional and Infuriating Experience
My experience with Charles Gabus Ford in Des Moines was easily one of the most frustrating, disappointing, and downright infuriating dealership experiences I have ever had.
I drove approximately three hours to this dealership after spending nearly a week communicating and negotiating over the phone. By the time I made the drive, I was under the impression that we had reached numbers both parties could live with and that I was making the trip to purchase the truck—not to waste an entire day being jerked around.
Once I arrived, the entire tone changed.
... Read More Google - Aug 12, 2026
Needed oil change and tire rotation, was easily made by phone, was in and out in 25 minutes