Customer Testimonials
I think you should go to a dealership. Next go to Charles Gabus. You will have a fantastic experience at Charles Gabus. You will undoubtedly understand the difference. The knowledge. The help. Thank you for making my purchase experience fun.
Josh (and team) was great from start to finish in the process. He went above and beyond to get me a used car with low mileage in my price range that has all the bells and whistles. I can’t recommend the dealership enough.
Scheduled service on the Ford app was so easy. Always excellent service at Charles Gabus Ford, reasonable rates and advice.
I took it in. They took me home. They called me kept me informed it was gonna be the next day but they come back to get me when it was done which was fairly early in the day. I also got $100 refund that I had paid them that they found out I didn’t need to. So they’re sending me a check. I have always been treated like they cared about any problems that I had and they were always pretty quick to get something taken care of.
The only ford dealership in Des Moines and surrounding areas that I’ll take my vehicles to. They’re friendly, prompt, knowledgeable and didn’t assume I knew nothing about my vehicle just because I am a woman. Absolutely recommend them whether it’s for buying or maintenance.
I had air bag recall. Tech came to my home and changed in driveway. Now something is wrong with sensor when I started it after tech left. Now this will cost me. Not sure what everyone should do
Going to Charles gave us Ford was very easy and remarkably fast the work they’ve done was exceptional.
Needed oil change and tire rotation, was easily made by phone, was in and out in 25 minutes
I would highly recommend Charles Gabus Ford! They were very professional, timely and exceeded expectations.
I would note for any Lincoln owners that they can also service Lincoln’s and take care of any Lincoln recalls. We are new to DM area a few years ago, and since Stivers was the only Lincoln dealer in the area, we went to them. It was the most horrible car service experience I have ever had in my 60+ years of dealing with cars. Stivers was not friendly and the facility was run down. I don’t understand how Lincoln allows them to keep ... Read More Google - Aug 8, 2026
Great experience. Made buying a Maverick east and enjoyable.
Fantastic response to all inquiries, continuous updates during service, extremely friendly service personnel and delivered timely
Great experience. I never had a dealership explain a vehicle like they did! I would highly recommend Charles Gabus Ford.
I'm very happy trading with Charles Gabus Ford. From service to sales my experiences have all been top-notch. Highly recommended!
Luke Belzer was our sales rep and was very good and knowledgeable through the entire purchasing process. We would give him a 10 out of 10. Peter in finance and Tanner in technology teaching were also excellent.
Great service and great communication.
tanya was kind, and did what she could do, and we appreciated her and all her efforts, but service department and our experience-
Poor customer service. Understand their hands are tied when it comes to warranty issues, but maybe work with better warranty companies??? Part was ordered after dealing with warranty hoops, then did not notify us the part was actually back ordered until 16 days later. After 40 days of frustration (Forty-let that sink in) finally got the vehicle back with the 4th transmission (original, and 3rd replacement). Took it back after 20 minutes of having it with a clanking, rattling sound. ... Read More DealerRater - Jul 31, 2026
Tanya was very easy to work with. I appreciated that they got me in so quickly. The work was done quickly and efficiently. Thank you to Shane Palmer for the great work.
Got there early, They started on my car right away. Was very happy with their service. Also, liked the coffee.
Had a scheduled appointment for an oil change. Was there for roughly 30 minutes.
Everyone was very helpful in kind they were very informative and explained the whole receipt
They had me in and out in a half hour and kept me informed the whole time. Great service!
He worked hard to get me into exactly what I wanted. He even worked to get a vehicle transferred from out of state that they currently did not have on the lot. There was no pressure or hassle. I would definitely work with him again.
The service center people are always very helpful and if they need to ask questions and call you back they do so in a timely manner.
I purchased my F150 there and I've always taken it there for service.They are very good at what they do I will always take my truck there to be serviced.Thank you very much
Josh is so helpful and really helps you find the beat option fir your needs
Todd was great to deal with, however the next morning when I went to drive it, the battery was dead. And as fast as it was depleting when I charged it back up, there's no way nobody knew.
Great job fast and efficient! Thank you!
Excellent work and service provided by the staff at all levels, friendly and respectful, and always very polite to everyone!!
Ez to make appointment, friendly, prompt, clean waiting area with beverages, car is checked out for areas of possible road failure. Highly recommend this dealer
Made appt online - so easy! Love the video review they give showing what was corrected and what upcoming preventatives to keep on the list. Efficient and courteous team members from start to finish.
Very quick repair and very affordable, and more importantly they were very friendly to me at every step of the way.
They were all very kind and professional. Very accommodating as well. I appreciated the fact that they recognized when my wife and I needed time alone to discuss decisions.
Every time we bring our vehicles in, they are very pleasant, extremely helpful and keep me informed as to what they are doing with my vehicle great dealership
Consistent excellent service for 20 years and 6 different vehicles. Would not use another dealer
I was able to schedule my appointment ahead of time. They were prepared and got me out in less time than I expected.
Josh C. And the entire staff from the GM to the guys cleaning out the vehicles treated me like family. Listened to my wants and looked up several vehicles even some not on their lot to get me what I wanted. Then walked me through step by step to make it happen. Thank You
Luke was the one that helped me get my bronco. He was very nice and personable and made the process very easy. I would definitely recommend getting a vehicle here.
The entire experience was easy and efficient. Staff was friendly and informative. I recommend Charles Gabus Ford to anyone seeking fast, expert service for their vehicle.
Josh and the staff went out of their way to help find a ford explorer. We will definitely keep doing business with them!
Excellent service and very accommodating..
Excellent experience with service department. Signed up online, requested an appointment, then had my vehicle serviced at my work less than three hours later due to having a recall that made driving risky.
I purchased a used Chevy truck this past week. I worked with Josh in sales. I found the truck on line and I live 3 hours west of Des Moines. We communicated through text and email. And I can honestly say that this was the most pleasant car buying I have ever done. There was almost no haggling back and forth at all. They were very fair on what they allowed for my trade. After I git on the lot I noticed the truck was in need of new tires and they were even willing to help me out on the ... Read More Google - Jul 1, 2026
Following a recent accident that totaled my six-month-old truck, Filip and the rest of the team were incredibly helpful and efficient in finding the right replacement. I highly recommend the team to anyone looking for a new vehicle!
Ease of making the needed appointment, with explanation of required repairs. Service work done in timely manner. Good staff
I want to thank you for everything as you guys exceeded our expectations and I am very happy with my new vehicle.
The service adviser did a great job. Getting me in to do some warranty work we’ll see how the rest of the story pans out working on resolving TSB19-2365. Oil consumption. Charles Gabus has always done a great job for me
I recently purchased a pick-up from Charles Gabus Ford. Everyone was kind and courteous. No high pressure sales. Just a great place to buy a vehicle! They also are just as nice after they have made the sale. Assured me they were just a phone call away. Great sales team!
The team was such a great help and got me into a car quickly! They were so patient as I tried to figure out a financial situation and got me on the road quickly in the best vehicle possible! Luke was kind attentive and very knowledgeable! I highly recommend Charles Gabus Ford!
Todd and the team were fantastic helping me with the process. Helpful, professional and acted with integrity. Highly recommended.
I had a great experience purchasing a 2026 Maverick from Charles Gabus Ford. It was a no pressure process that was respectful of our planning and didn't rush us to a decision, and allowed us to find the right time to buy. Luke was great to work with while keeping us updated of new developments and offers. When the time came, CGF found us exactly what we were looking for and even made good on a slight delay snag that was out of their control. We had a great experience.
I had a great experience purchasing a 2026 Maverick from Charles Gabus Ford. It was a no pressure process that was respectful of our planning and didn't rush us to a decision, and allowed us to find the right time to buy. Luke was great to work with while keeping us updated of new developments and offers. When the time came, CGF found us exactly what we were looking for and even made good on a slight delay snag that was out of their control. We had a great experience.
We've bought 2 new trucks through Jake Longden. He's an asset to your organization.
Had a great experience with sales and closing on my new vehicle! Thanks so much!!
Had it pretty much seamless process. Everything went really smooth
Our experience at Charles Gabus for was very good. If you are looking for a new vehicle or used contact Luke Betzer he will respect you and apply no pressure. He was upfront with us and answered all our questions it was worth traveling from Cedar Rapids
We have purchased our last 6 vehicles from Gabus Ford and have always been happy with our experience. When we need service the process is simple and always of the highest quality.
We have purchased our last 6 vehicles from Gabus Ford and have always been happy with our experience. When we need service the process is simple and always of the highest quality.
Everyone made sure I understood everything about the vehicle and my contract. Felt very at ease. No pressure from anyone. Great buying experience.
Best Car buying experience I have ever had!! Josh and his team were phenomenal. From the first phone call about a test drive to figuring out my trade and getting my new Bronco!! Even the finance team was great!! Everyone should go here to buy a car!! I am overjoyed with the team and my new ride!!
The Worker's From Sales~ To Finance~ To The People Setting Up The Bronco To My Phone~ Are AMAZING. They Made Me Feel Like I Was FAMILY. Great Communication Through It All. Todd Dishman Is A Great Salesman And Person. And I Got The Beautiful Bronco Of My DREAMS.
Great communication and customer service when buying a vehicle. Thankful for Steve on helping me find a great truck!
Thx to David and team. David had the Bronco that I wanted all ready to drive. Everyone I worked with was friendly, competent and knowledgeable. Great experience for my first Ford😎
They are friendly and very inviting. They treat you like family. They even call to check on you that you are happy after you drive away.
I worked with Jeffrey and the purchase of my F150 was great. He is awesome to work with and so is his team. Fully recommend!
I believe I’ve always been treated professionally and fairly. Todd always keeps in touch with me concerning the car. The service has always been good!
Amazing service amazing trucks. I will not go anywhere else nor will buy anything but a Ford. ⭐️⭐️⭐️⭐️⭐️
Everyone I dealt with was very kind and respectful, Respect is important. Everyone deserves it. They go above and beyond with kindness and respect. Yet, still not a high pressure sales people. I will be telling everyone where I bought my truck and how good they were to me.
Our salesman Kevin kauzlarich was great! The whole team made it a very easy and simple experience!
These guys are awesome! Made everything very simple and great to work with, thank you Luke & team!
The service department is top notch! Ben made sure everything was taken care of quickly and the techs were amazing in their attention to detail! I highly recommend working with Ben!
Todd Dishman is an absolute delight to work with. Patient, flexible, and does an incredible job making sure you’re making the right choices when it comes to your vehicle purchase.
Todd Dishman was a dream salesman. Gave us the deal we asked for without a problem. The finance guy was awesome, he explained everything so I got exactly what I asked for.
Service is excellent. - always helpful & informative - Marde is very knowledgeable about the vehicles I’m interested in - I have bought several vehicles from him
I have perched several vehicles from Charls Gabis, and never had any problems. If I look fo a vehicle in the future I will Shirley give them a call.
My last visit was to complete a warrany issue. This particular repair required a longer time-the dealer provided transportation to back home and the next day arranged transportation back to dealer. Completed as promised in a timely fashion with minimal inconvenience. I'd highly recommend.
Great dealer. See Todd Dishman today!
Mobile service for recall was great.Showed up early and completed task quickly. Technician was friendly and explained what he was going to do.
We recently purchased a Ford Expedition from Charles Gabus Ford, and we had a fantastic experience working with Luke Belzer and Noah Wolter. From start to finish, they were knowledgeable, professional, and incredibly easy to work with.
What stood out most was that neither of them were pushy. They took the time to answer our questions, walk us through our options, and let us make the decision that was right for our family without any pressure. Communication was excellent throughout the entire process, and they were always quick to respond and helpful whenever we needed anything.
Buying a vehicle can ... Read More Google - May 25, 2026
Great buying experience.
David was awesome to work with and I truly felt like he was working with me to get me into the right vehicle and the right price! Would highly recommend working with him and I will be back when it’s time trade again.
We had a great experience at Charles. Tabus Ford. It’s the first car purchase we’ve made that wasn’t stressful- Steve made us feel comfortable and relaxed. Thanks- we will recommend this dealership to all of our friends and family!
This is our second purchase with Charles Grabus Ford. Our salesman stayed in touch and listened to what we were looking for. Great people to work with.
I have purchased new vehicles from this dealership since the late 90's. The personnel in sales and service are friendly and helpful. I appreciate the short wait time and explanation of services provided for my vehicle!
Charles Gabus Ford always provides an amazing customer service experience. Michelle H is so professional and easy to work with. She communicates promptly and ensures all my questions are answered.
We recently purchased a vehicle from Charles Gabus Ford and had a great experience working with Luke Belzer and Noah Wolter. Both were knowledgeable, professional, and easy to work with throughout the entire process. They answered all of our questions, never made us feel pressured, and helped us find exactly what we were looking for. The whole experience was smooth from start to finish, and we truly appreciated their communication and patience. Highly recommend reaching out to Luke and Noah if you’re in the market for a vehicle!
Charles gabus ford is extremely professional. Everything that I had questions for were answered same day. I totaled my car & had to get another one & wanted to get it though then. The communication was flawless through the entire process. Would highly recommend!
Stephen Sanders is wonderful! We are kind of persnickety and he went above and beyond to satisfy us. He kept us informed, had our interests at the forefront, and was knowledgable and hard-working. After we made our choice, his follow through kept us up to speed and on our way. The finance and shop people were friendly and efficient. Well done.
Good experience as usual. I have been using Gabus for years for both service and new purchases. It would be nice if they ran my car through the wash after service.
They were prompt and efficient as usual. Very happy with my service.
Luke was awesome and everyone was kind, helpful and it was easy to get done